DELIVERY :
How long does it take to process my order?
Once your order is confirmed, it usually takes us 1-3 business days to prepare it for shipment.
What are the delivery costs?
Shipping costs depend on your location and the weight of your order. You can estimate shipping costs on the cart page before completing your purchase.
How can I track my order?
As soon as your order is shipped, we will send you an email with a tracking link. You will be able to follow the status of your package in real time.
Do you offer international shipping?
Yes, we ship worldwide. Please note that shipping costs and times may vary depending on your location.
How long does delivery take?
For domestic orders, delivery usually takes between 6 and 14 business days. For international orders, this can vary between 7 and 21 business days.
What happens if I'm not home during delivery?
The delivery person will leave a notice with instructions on how to reschedule delivery or collect your package from a nearby collection point.
Can I change my shipping address after placing my order?
If your order has not yet been shipped, please contact us immediately to change the address. If it has already been sent, unfortunately it is too late to make changes.
What should I do if my package arrives damaged?
If you notice that your package is damaged upon arrival, please take photos and contact us as soon as possible so we can resolve the issue.
Do you offer express delivery options?
Yes, we offer an express delivery option for an additional fee. You can select this option during checkout.
I haven't received my package, what should I do?
If the estimated delivery time has passed and you have not received your order, please contact us. We will investigate the situation and provide an update promptly.
EXCHANGES & RETURNS:
Are return costs covered?
Unless the item is defective or not as described, return shipping costs are the responsibility of the customer.
What is your return policy?
You may return any item within 14 days of receipt for a refund or exchange, provided it meets our return criteria.
How do I initiate a return?
To initiate a return, please contact our customer service with your order number and the reason for the return. We will guide you through the process.
How long will it take to process my refund?
Once we receive the returned item, please allow up to 7 business days for the refund to be processed and credited to your original method of payment.
Can I exchange an item for a different size or color?
Yes, you can exchange items for a different size or color within 14 days of receipt, subject to availability.
What conditions must returned items meet?
Returned items must be in their original condition, unworn, and with all tags and packaging intact.
How do I know if my return has been received?
You will receive a notification email once we have received and processed your return.
What if my returned item is lost in transit?
We recommend using a traceable shipping method for your return. We are not responsible for items lost in transit.
Can I cancel an order before it ships?
If your order has not been shipped, please contact us immediately to cancel it. Once it has been shipped, it is no longer possible to cancel it.